Concierge Live Marketplace tickets come from a variety of sources ranging from individuals, professional sellers, teams, brokers, etc. that are reselling tickets (same as StubHub, Vivid Seats or another secondary market site). It's common for someone else's name to be on a ticket. The name you see printed on them is typically the name of the original purchaser
All of that to say, on the secondary ticket market, there isn't a way to change the name, but the tickets are yours and will gain you access to the event. When you buy tickets on Concierge Live we've got you covered, which means every order is 100% guaranteed. If you have any other questions, please let us know.