As users request tickets, the ticket admin who manages the tickets receives the request in their request queue. Ticket admin can access their requests in two ways. The first and most common option is viewing requests for a specific event on the Manage page. Ticket admin have a few options for processing ticket requests:
- Manually Approve: Most requests are processed by a ticket admin. As part of the review process, ticket admin can view request details including the event specifics (event date, venue, performers), attendee information, attendee type (client, prospect, etc.) and data fields (name, company, title, etc.). Ticket admin also have the ability to see historical ticket usage for attendees.
- Auto-Assign: Through the configure section, ticket admin can enable auto-assign which assigns/approves tickets on a first-come, first-served basis. Ticket admin do not review auto-assign requests, if tickets are available the request is automatically assigned/approved. This is traditional used for low demand events where the number of requests won’t exceed the number of available tickets.
- Lottery: The ”lottery” feature is an extension of auto-assign (also enabled in the configure section) and will automatically assign tickets at a designated time (i.e. 5 days before the event). The lottery feature is only applicable to personal requests. Lottery ticket assignments are based on the following factors: frequency of attendance and recent attendance for lottery events. Business requests don’t have an impact on lottery results.
Once a ticket request is processed, ticket admin can still edit the request. For example, you assign tickets to a request and later need to cancel it. Managing requests has never been easier.